Frequently Asked Questions

Ordering Questions

How do I place an order online?

Simply click on the item you'd like to order, then choose the color/size from the dropdown menus. Click ADD TO CART and continue shopping — this doesn't obligate you to buy, it just holds the item in your cart. When ready, click the SHOPPING CART icon to confirm your items, colors, and sizes. After updating quantities, click PROCEED TO CHECKOUT to enter shipping and payment information, then click SUBMIT ORDER. Our order processing department receives and processes orders by 2:00 PM EST.

What information do you need from me to place an order?

To complete your order we need: the name as it appears on your credit card, your billing address, phone number, email address, and credit card information. If shipping to someone else, we'll also need their information. A phone number helps us reach you quickly if any questions arise. Your information is never rented or sold to third parties.

How will I know if my order has been shipped?

As soon as your order leaves our warehouse, our system automatically sends a shipping confirmation email with your UPS tracking number. Click the tracking number for real-time location updates.

I entered the wrong shipping address or made a mistake on my order — can you change it?

If you notice a mistake after receiving your order confirmation email, call us at 888-400-2749. After business hours, leave a detailed message with your name, phone number, and order number (if available) at customerservice@jewelryaffairs.com.

How do I apply my special discount or promotional code?

Enter your promotional code in the PROMO CODE box during checkout. The discount will be applied and reflected at checkout. If you run into trouble applying it, leave a note in the comment box and we'll take care of it during processing.

How can I be sure my online order went through?

You'll receive a confirmation email once your order is placed. If you don't receive one after clicking SUBMIT ORDER, call customer service at 888-400-2749, Monday–Friday, 9:00 AM–6:00 PM EST.

How long does it take for my order to ship?

In-stock items usually ship within 1–2 days of order approval. Made-to-order items may take 1–5 days. Out-of-stock items are canceled, with a cancellation notice sent by email or mail.

Can I ship an order outside the United States?

Yes — we ship internationally.

Can I cancel an order once it's been placed?

Only a Jewelry Affairs customer service representative can cancel an order. Call 888-400-2749 (Monday–Friday, 9:00 AM–6:00 PM EST) as soon as possible — ideally within 30 minutes of placing the order. The longer you wait, the less likely we can stop it before it reaches our shipping department, in which case you'd need to return the item after delivery.

Can I phone in an order?

Yes — our agents are available Monday–Friday, 9:00 AM–6:00 PM EST at 888-400-2749 to place your order or answer questions.

Payment Questions

What payment methods can I use?

We accept all major credit cards — Visa, MasterCard, American Express, and Discover — as well as PayPal and Amazon Payments.

What is the difference between a credit card and a debit card?

A debit card draws funds directly from your bank checking account upon approval. A credit card allocates funds and charges upon shipment. Debit cards are sometimes subject to a daily charge limit set by your bank, which can cause declines on larger orders — contact your bank for a one-time limit waiver if this happens.

How safe is it to use my credit card with your company?

Keeping your information secure is a top priority. Your data is encrypted in transit via Secure Sockets Layer (SSL) encryption and stored on a secured server that does not connect directly to the internet.

Will I be charged sales tax?

By law, sales tax is applied only to orders shipped to an address within New York State.

Jewelry Care Questions

What is the best way to care for my diamond jewelry?

Regularly clean your diamond jewelry to remove everyday buildup from chemicals and beauty products, using a gentle detergent and soft toothbrush. We also recommend a professional check-up periodically to confirm the setting remains secure.

How do I care for my pearl jewelry?

Pearls are soft and sensitive to their environment — perfume, lotion, makeup, hairspray, and perspiration can all damage their luster. To keep them beautiful:

• Let perfume, hairspray, and makeup absorb into your skin before putting on pearls
• Gently wipe pearls with a soft cloth after each wear
• Store pearls in a soft cloth pouch or lined jewelry box to prevent scratching

How do I care for my gold jewelry?

Store gold jewelry in cloth bags or lined boxes to prevent surface damage, and keep it away from harsh chemicals like household bleach or pool chlorine. Clean gently with a soft toothbrush and mild soap, or bring it to a professional for cleaning and polishing.

How do I care for my sterling silver jewelry?

Store sterling silver in a soft jewelry box or pouch, away from harsh chemicals. Polish as needed with a silver polish to prevent tarnish buildup, using a soft cloth to remove tarnish as soon as it appears.

How do I care for my gemstone jewelry?

Gemstones are affected by everyday chemicals and beauty products. Clean regularly with a gentle detergent and soft toothbrush to remove buildup and keep your gemstones beautiful for years to come.

Shipping Questions

How are items packaged?

Each item ships inside an elegant jewelry box, which is then carefully packaged and fully insured for safe transport.

Do you require a signature on all orders?

A signature is required on some shipments. Regardless of any delivery waivers, someone must be available at the delivery address to receive certain packages.

Can you ship my order to a different address if I won't be home?

Yes — we can ship to any address you provide at checkout.

Can my order be delivered on Saturday?

Yes, Saturday delivery is available to most U.S. locations via UPS for an additional $24. Call 888-400-2749 for assistance.

What if my order gets lost or damaged?

All shipments are fully insured. Inspect your package for damage or tampering before signing for delivery. If you notice any issue, refuse the package and contact customer service immediately at 888-400-2749, Monday–Friday, 9:00 AM–5:00 PM EST.

What are my shipping options and delivery times?

All shipments within the USA are fully insured. See the chart below for available options:

Shipping Method	Cost	Estimated Delivery
USPS Ground	Free	1–7 business days
Expedited USPS	USD 7.50	1–4 business days
UPS Two-Day	USD 20.00	2 business days
UPS Overnight	USD 30.00	1 business day

For full shipping terms, see our Shipping Policy.

Returns & Exchanges

What is Jewelry Affairs' refund policy?

Items are accepted for credit or exchange within the U.S. if returned in sellable condition within 30 days, accompanied by a sales receipt. Once your return is received and approved by our Quality Assurance department, your refund or replacement is processed within a few days. Items showing signs of wear, alteration, resizing by a jeweler other than JewelryAffairs.com, or damage cannot be accepted. Engraved items are non-refundable. Returns without a JewelryAffairs.com return code, or that arrive improperly packaged or uninsured, will be refused. Refunds are issued to the original purchaser; gift recipients receive a non-refundable merchandise credit — follow the instructions included with your gift package to return or exchange.

What is your exchange policy?

You may exchange your jewelry for another item within 30 days of shipment. If the new item costs more than the original, you'll be billed the difference.

For full terms, see our Return Policy