Simply click on the item that you would like to order, and then choose the color / size via the drop down choices. Then click on ADD TO CART and continue shopping. This will not obligate you to buy the item, but places it in your Cart for further review. When you're ready to complete your order, click on the SHOPPING CART to confirm that you have all the items you want in the color / size you need. After you've made any changes and updated the quantities, click on PROCEED TO CHECKOUT this will take you to an order form where you will provide shipping and payment information. Finally click on SUBMIT ORDER and your order will be placed. Our Order processing dept. will receive and process the order by 02:00 p.m. EST.
What information do you need from me to place an order?
In order to complete your order, we need you to provide the NAME as it appears on the credit card you will be using, the BILLING ADDRESS where you receive the credit card statements, PHONE NUMBER, E-MAIL ADDRESS and CREDIT CARD INFO. You may request to have your items shipped to a different address, if you are purchasing the item for another person, we will also need their information. We ask that phone numbers are provided in the event questions or issues arise with your order, and to ensure accurate delivery. Rest assured your information will not be rented or sold to third parties.
How Will I Know If My Order Has Been Shipped?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your UPS tracking number. Click on the tracking number and you can access to-the-minute location information.
I Put The Wrong Shipping Address, Or Made A Mistake On My Order, Can You Change It? If you receive an order confirmation email and notice a mistake with the order, please call us at 888-400-2749. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available) at email@example.com.
How do I apply my special discount / promotional code?
If you have a special discount / promotional offer from us, simply enter the promotional code in the PROMO CODE box provided in the checkout process. The discount will be applied and reflected at the time of check out if not sooner. If you are having a problem applying it, please add a note in the comment box and we will be sure to take care of it for you at processing time.
Not sure if my online order went through, how can I be sure?
You will know for sure that your order has been placed when you receive a confirmation e-mail. If after you click SUBMIT ORDER you do not receive a confirmation e-mail, call our customer service at 888-400-2749, Monday - Friday from 9:00 a.m. to 6:00 p.m. EST for assistance.
How long does it take for my order to ship?
"In-stock" items usually ship within 1-2 days from the time the order is approved. Made to order items may take 1-5 days before they ship. Items that are out-of-stock will be canceled and a cancellation notice will be sent via email (if email address is on file) or mail.
Can I ship an order outside the United States?
Yes you can. We ship Internationally.
How long will it take for my order to be delivered?
Most deliveries are made within 1-7 days with regular shipping once the package leaves our facility. Please refer to the shipping chart below for a complete listing of the delivery times available. Fully Insured - Destinations within the USA only
USPS Ground Delivery Free - Packages arrive within 1 to 7 business days (M-F)
Expedited USPS $7.50 - Packages arrive within 1 to 4 business days
UPS Two Day Delivery $20.00 - Packages arrive within 2 business days
UPS Overnight Delivery $30.00 - Packages arrive within 1 business days
Can I cancel an order once it has been placed?
Orders can only be canceled by a Jewelry Affairs customer service representative. You must call our customer service at 888-400-2749 to see if the order can be canceled. Please be aware that customer service is available Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST. The best time to cancel your order is within 30 minutes of placing it on the website. The longer you wait the less chance you will have to STOP the order before it goes through our system to the shipping department. The order will be shipped and you will then have to return the merchandise.
Can I phone in an order?
Jewelry Affairs agents will be glad to take your phone order. Our agents are available Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST at 888-400-2749 to assist you with the order process and answer any questions you might have.
What payment methods can I use?
We gladly accept all major credit cards Visa, MasterCard, American Express and Discover. We also accept PayPall and Amazon Payments
What is the difference between a Credit card and a Debit card?
Debit cards are similar to credit cards. However a Debit card debits the funds directly from your bank checking account upon approval of the funds. Credit cards will allocate the funds and charge upon shipping of your items. The main difference for most is that some banks usually institute a daily charge limit on debit cards, causing some orders to be declined if the order total is greater than the daily charge limit. If this happens to you, you may wish to contact your bank and request a one-time waiver to the daily charge limit.
How safe is it to use my credit card with your company?
It is our top priority and to the best interest of our business and customers, to keep your information and transactions secured. Your information is automatically encrypted while in transit from your computer to our computers. Online transactions are protected with Secure Sockets Layer (SSL) encryption. Your information resides on a secured server once it arrives in our system. Jewelry Affairs servers do not connect directly to the Internet; therefore your information is secure.
Will I be charged sales tax?
By law, orders will have sales tax applied if shipped to an address in the state of New York only.
Jewelry Care Questions
What is the best way to care for my jewelry?
We recommend that you regularly clean your diamond jewelry to remove unwanted build up caused by everyday activities, frequently used chemicals and beauty products. An affordable and easy way is by using a gentle detergent and soft toothbrush. We also believe it is recommendable and wise to bring your diamond to a professional to check and make sure that the setting remains secure and have a good professional cleaning as well.
Tips on how to care for your Pearl Jewelry.
Remember that pearls are soft and very sensitive to their environment. The following everyday items can attack the pearls beautiful color and luster: Perfume, body lotions, make-up, hair spray and perspiration. To maintain the beauty and luster of your pearls, you should: • Allow your skin to absorb, perfume, hairspray and make-up before putting on a pearl necklace or bracelet. • Always gently wipe your pearls with a soft cloth after wearing. • To prevent damage or scratching to your peals, we recommend that you store them in a soft cloth or lined jewelry box.
As with all fine jewelry, JewelryAffairs recommends storing your gold jewelry in cloth bags or lined boxes to prevent any surface damage. Be aware of harsh chemicals like household bleach or pool chlorine that can harm the quality and beauty of your gold jewelry. If you see that your gold jewelry needs cleaning, you can use a soft toothbrush and gentle soap to clean it yourself. We also believe it is recommendable and wise to bring your gold jewelry to a professional to be cleaned and polished.
Tips on how to care for your Silver Jewelry
Sterling Silver should always be stored in a soft jewelry box or pouch. When possible avoid its exposure to harsh chemicals and polish it as needed. We recommend that you prevent the tarnish buildup to maintain your sterling silver's beautiful appearance. It is easy to keep your silver in pristine condition with many silver polishes and solutions available. JewelryAffairs recommends the use a soft cloth to remove tarnish immediately from your silver jewelry.
Tips on how to care for your Gemstone Jewelry
Gemstones are affected by everyday activities and frequently used chemicals and beauty products. JewelryAffairs recommends that you regularly clean your gemstones with a gentle detergent and soft toothbrush to remove unwanted build-up. Proper care of your gemstone jewelry will help them stay beautiful and valuable forever.
How are the items packaged?
We pack each item inside of an elegant jewelry box. Then that jewelry box is carefully packaged for shipping with full insurance coverage. All items must be fully insured for the safety of your purchase while in transport.
Do you require signature on all orders?
No, a signature is required on some shipments. Regardless of any waivers you may have, the package will not be delivered if you or someone cannot be available at the delivery address to receive the package.
Can you ship my order to a different address, if I’m not going to be home?
Yes. We will ship a package address.
Can my order be delivered on Saturday?
Yes. Saturday delivery is available to most locations in the USA for an additional fee of $24 for all Saturday delivery via UPS. Please call our customer service specialist at 888-400-2749 if need further assistance.
What if my order gets lost or damaged?
All shipments are fully insured. We urge you to inspect your package for signs of damage or tampering before signing for the delivery. If you notice any sign that indicates the package was tampered with or damaged, please refuse the package and contact our customer service immediately at 888-400-2749, Monday - Friday 9:00 a.m. to 5:00 p.m. EST.
What is Jewelry Affairs Refund Policy?
Articles are accepted for credit or exchange in the U.S. if returned in salable condition within 30 days, accompanied by a sales receipt. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than JewelryAffairs.com), or damaged in any way cannot be accepted for return. Engraved jewelry items are not refundable. Returns with no JewelryAffairs.com return code, and packages that are improperly packaged or uninsured will be refused receipt. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
What is your exchange policy?
You may return your jewelry as an exchange for another one within 30-days of shipment. If new item is more than the return item, you will be billed to the credit card on file for the difference. If exchange item is less, a refund will be issued to the credit card on file for the difference. Keep in mind that there will be a new shipping fee for the shipment of the exchange item. (Shipping, handling fees are not refundable). Please contact our customer service at 212 202 0868 if you need further assistance. Note: Returns displaying signs of wear or alterations such as sizing and engraving or damaged merchandise will be returned to sender.
What do I need to do, to return an item?
Email us at firstname.lastname@example.org regarding your return and we will provide you all the details.
How long will it take to get my refund?
Once the package has been received and accepted, a refund will be issued to your account within 7-10 days. Refunds will be issued to the original mode of payment received. Note: Returns displaying signs of wear or alterations such as sizing and engraving or damaged merchandise will be NOT be accepted for.
How can I be sure of the quality of the jewelry? We have chosen the best jewelry from qualified jewelers that have been in business for a very long time and have a reputable name. Our mission at JewelryAffairs.com is to bring you the highest quality jewelry at the most affordable prices. We take pride in this mission and act upon it very seriously. We bring to you only the best of the best from a select team of jewelry manufacturers, importers, graduate gemologists and appraisers. Only this way can Jewelry Affairs fulfill this important mission.
What is JewelryAffairs Guarantee?
At Jewelry Affairs we offer a 30-day money back guarantee if you are not 100% satisfied with your product. If any item does not meet or exceed your expectations, simply return it to us (insured, as we are not responsible for the return item until it is received in our facility) for a refund, exchange or credit within 30 days of shipment. Refunds and credits will be issued in the actual paid amount of the merchandise. (Shipping, handling fees are not refundable). You may also return your item for an exchange that will meet your needs. Please contact our customer service at 888-400-2749 if you need more friendly and personal assistance. I would like to know about special items & upcoming promotions, what do I need to do? Singing up to our mailing list will give you access to offers and promo coupons. You would also receive special occasion, email reminder service such as a birthday, anniversary or holiday gift.
What is the best to contact you if I have a question?
JewelryAffair’s customer service department is always ready and happy to answer any of your questions, Monday - Friday 9:00 a.m. to 5:00 p.m. - Eastern Standard Time. We will do our best to get back to you within 24 business hours from receipt of your message, fax, email and or letter
Call us at: 888-400-2749 Fax: 212 202 0868
Email us at: customerservice@JewelryAffairs.com
Write to us at: J.Affairs 224 West 35th 1208-6 New York, NY 10001-0001